Ever seen one of those conversations between an employee and a customer that you couldnt believe was really happening because one of them / both were so stupid it must have been a prank?
Well, I literally just had one myself.
So I rang up West Elm because we ordered a shelf, and upon delivery we received a desk. So I explained this to the employee on the phone, he politely asked for a picture, I obliged. The following ensued on whatsapp:
West Elm: Hi sir, this is **** with you for west elm. You can send the picture here
Me: This is what we received, a table.
W.E: Actually which colour you want?
Me: My friend, forget the colour, IS IT THE SAME ITEM?
Me: Are these two the same?
W.E: Yes sir.
W.E: It is the same colour.
W.E: Both acron colour. ( I think he meant Acorn).
Me: Are they the same shape?
W.E: It is from the same family.
Me: I ordered a shelf. I received a table.
W.E: Ooooh means you want the bookshelf
Me: I ordered the bookshelf.
I received the table.
The table is wrong, the bookshelf is right.
W.E: Now I got sorry for happened that.
A few minutes later ..
W.E: Sir can you send the table to us and we will make order for bookshelf?
Me: You want me to send the table to you? How?
W.E: Send it
Me: In a truck?
W.E: Yes sir
Me: (losing patience) Please send someone to bring the bookshelf, and he can come and take the table.
All at once.
W.E: I talk with manager ok sir
I will process for exchange item but sir it take some days.
I stopped replying after that.
The brain is a useful tool people, use it.